These Terms of Service (these "Terms" or the "Agreement") establish the legal relationship between you and Material Transition Inc. ("Company," "we," "us," or "our") governing your access to and use of the Material Transition Platform, including our website at www.materialtransition.com, our web application, mobile applications, APIs, and all related services (collectively, the "Platform").
By accessing the Platform, creating an account, subscribing to a plan, or using any of our services, you agree to be bound by these Terms. If you do not agree to any part of these Terms, you may not use the Platform. Your use of the Platform constitutes your acknowledgment that you have read, understood, and agree to be bound by all provisions herein.
We reserve the right to modify these Terms at any time. Material changes will be communicated via email or a prominent notice on the Platform. Your continued use of the Platform following such modifications constitutes your acceptance of the revised Terms. We recommend reviewing these Terms periodically to stay informed of any changes.
These Terms, together with our Privacy Policy, and any other documents incorporated herein by reference, constitute the entire agreement between you and Material Transition regarding the Platform and supersede all prior discussions, understandings, and agreements.
The Platform provides the following core services:
To create an account, you must be at least 18 years old (or the applicable age of majority in your jurisdiction) and have the authority to enter into this Agreement on behalf of yourself or the organization you represent. If you are registering on behalf of a company or organization, you represent that you have authority to bind that entity.
To register, you must provide:
You agree that all information you provide is accurate, complete, and current. You are responsible for maintaining the confidentiality of your account credentials and password. You agree to notify us immediately of any unauthorized access to your account.
You are responsible for all activities that occur under your account, whether authorized by you or not. You agree to keep your password confidential and to log out of your account when using shared computers. We are not liable for any unauthorized access to your account resulting from your failure to protect your credentials.
You may not:
The Platform provides access to industrial supply chain data, AI-powered analytics, and collaboration tools. The scope and features available to you depend on your subscription plan:
While we curate our databases carefully, we do not warrant the accuracy, completeness, or timeliness of all data. Industrial data changes frequently, and some information may be outdated or incomplete. You should independently verify critical information (supplier certifications, contact details, regulatory compliance) before making business decisions.
We may conduct scheduled maintenance with advance notice (typically 48 hours). Maintenance windows will be communicated via email or in-app notifications. During maintenance, the Platform may be unavailable.
We reserve the right to modify, suspend, or discontinue features (with 30 days notice for material changes). Discontinuation of core service features will include refund options for affected customers.
Subscription pricing is displayed on our pricing page. We reserve the right to change pricing with 30 days written notice. Price changes will apply to new subscriptions and renewals; existing subscriptions are grandfathered at the current rate until renewal.
Payments are processed by third-party payment processors (Stripe, PayPal, etc.). We do not store credit card information; payment processors handle all sensitive payment data. You agree to provide accurate billing information and authorize us to charge your payment method on file.
If a payment fails, we will attempt to retry after 3 days. If payment continues to fail, your account may be suspended. Upon successful payment, suspended services will be restored. Failed payment attempts may result in late fees (if applicable to your contract).
You are responsible for all applicable sales taxes, VAT, GST, or other taxes unless you provide a valid tax-exempt certification. We will invoice you for taxes as required by law. For European customers, we will collect VAT; provide your company's VAT ID to qualify for reverse charge.
Refund requests must be submitted in writing to billing@altlaboratories.com. Refunds are processed within 10 business days.
You may cancel your subscription at any time by logging into your account or contacting support. Cancellation is effective at the end of your current billing period. No refunds are issued for partial months or unused annual prepayments, except as specified in our Refund Policy above.
Starter and Team plans are set to auto-renew unless you disable auto-renewal in your account settings. You will receive a reminder email 7 days before renewal. To disable auto-renewal, visit your subscription settings or contact support.
API access is available to Professional and Enterprise customers. You will be issued API credentials (API key, client ID, etc.) that are unique to your account. You agree to:
Requests that exceed your quota will be rejected with a 429 (Too Many Requests) status code. We reserve the right to rate-limit abusive requests without notice.
You may not use the API to:
If you configure webhooks for real-time data updates, you agree that webhook delivery may experience delays. We do not guarantee delivery of every webhook event. Critical workflows should implement polling as a fallback.
We may deprecate API endpoints with 6 months written notice. Customers will be notified of deprecation timelines and migration paths. Continued use of deprecated endpoints beyond the sunset date may result in service termination.
You agree not to use the Platform to:
You are solely responsible for Content you upload or create. You warrant that your Content does not violate third-party rights and is not illegal, defamatory, or harmful. You grant Material Transition a non-exclusive license to store, process, and display your Content for operational purposes.
We monitor Platform usage for violations. We may suspend or terminate accounts without notice if we detect abuse, illegal activity, or security threats. Law enforcement and regulatory requests may be honored without user notification.
Subject to your paid subscription and compliance with these Terms, we grant you a limited, non-exclusive, non-transferable license to access and use the Data for your legitimate business purposes. This license is personal to you and may not be shared with other users or organizations unless they have purchased their own subscription.
You may not:
You may use the Data for legitimate business purposes, including supplier research, supply chain optimization, sustainability tracking, product development, and internal business intelligence. You may share Data with employees, contractors, and advisors who need access to perform their duties.
Although we curate our databases, we do not warrant the accuracy, completeness, or suitability of the Data for any specific purpose. You should independently verify critical information (certifications, contact details, regulatory status) before making business decisions. We are not liable for errors, omissions, or outdated information in the Data.
Our Database includes data from public sources, industry databases, and third-party providers. Where data is sourced from specific organizations, we make reasonable efforts to attribute sources. Some data is subject to additional license restrictions; you are responsible for complying with those terms.
All intellectual property in the Platform, including software, code, design, documentation, database structure, algorithms, and supply chain maps created by us, are owned by Material Transition. This includes:
You are granted only the limited license described in Section 7 and may not reverse-engineer, decompile, or attempt to extract our algorithms, models, or proprietary logic.
You retain ownership of Content you create (supply chain maps, notes, configurations). By uploading Content, you grant Material Transition a worldwide, royalty-free license to store, process, and display your Content. We will not use your Content for purposes other than providing the Platform services without explicit consent.
Any feedback, suggestions, or feature requests you provide may be used by us without compensation or attribution. You grant us a perpetual, royalty-free license to implement such feedback.
The Platform includes third-party libraries (SvelteKit, PostgreSQL, Leaflet, etc.) subject to their respective open-source licenses. Our use complies with applicable licenses; see our attribution documentation for details.
You may not use the "Material Transition" name, logo, or branding without prior written permission. This includes creating derivative works or implying endorsement by Material Transition.
IN NO EVENT SHALL MATERIAL TRANSITION BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
YOUR EXCLUSIVE REMEDY FOR ANY DISPUTE SHALL BE LIMITED TO THE AMOUNT YOU PAID FOR THE PLATFORM IN THE 12 MONTHS PRECEDING THE CLAIM, OR $100, WHICHEVER IS GREATER.
This cap applies to all claims (contract, tort, negligence, strict liability, etc.) unless prohibited by law.
The limitations above do not apply to:
You agree to mitigate any damages, including by promptly reporting security issues, removing infringing content, and attempting resolution before pursuing legal action.
THE PLATFORM AND ALL DATA ARE PROVIDED "AS-IS" AND "AS-AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
We do not warrant that the Platform will be uninterrupted, secure, or error-free.
WE DO NOT WARRANT THE ACCURACY, COMPLETENESS, CURRENCY, OR SUITABILITY OF THE DATA FOR ANY SPECIFIC PURPOSE. Industrial data changes rapidly, and our Data may be outdated or incomplete. You are solely responsible for independently verifying critical information before making business decisions.
We are not responsible for third-party content, links, or external websites referenced in or linked from the Platform. Your interaction with third parties is at your own risk.
While we implement security measures, no system is 100% secure. You acknowledge the risks of internet-based data storage and transmission. We are not liable for unauthorized access resulting from your failure to protect your credentials or use of unsecured networks.
Enterprise customers with documented SLAs receive limited warranties regarding uptime and support response times as specified in their service agreement. All other warranties are excluded.
YOU AGREE TO DEFEND, INDEMNIFY, AND HOLD HARMLESS MATERIAL TRANSITION AND OUR OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS FROM ANY CLAIMS, DAMAGES, COSTS, OR LOSSES ARISING FROM:
We will notify you of any indemnifiable claim and cooperate in your defense. We reserve the right to control the defense if the claim involves our intellectual property. You may not settle any claim without our prior written consent.
We will indemnify you for third-party claims that the Platform or Data (excluding your use) infringes U.S. patent, trademark, or copyright rights, subject to the limits in Section 9.
You may terminate your account at any time by submitting a written request or using the account termination feature. Termination is effective at the end of your current billing period. No refunds are issued except as specified in the Refund Policy.
We may terminate or suspend your account immediately, without notice, if you:
Suspension means temporary restriction of access. Termination means permanent deletion of your account and data. We may suspend before termination to allow for remediation. For serious violations or repeated breaches, we may proceed directly to termination.
Upon termination:
Upon request, we will provide a data export in standard format (CSV/JSON) within 14 days of termination. Exports are subject to your data usage rights (Section 7). We will delete your data 90 days after termination unless longer retention is required by law.
These Terms are governed by the laws of the State of Delaware, United States, without regard to conflicts of law principles. All disputes arising from these Terms shall be interpreted under Delaware law.
You and Material Transition consent to exclusive jurisdiction and venue in the federal and state courts located in Delaware. You waive any objection to jurisdiction or venue and agree not to plead or claim lack of jurisdiction or venue.
EXCEPT FOR INTELLECTUAL PROPERTY DISPUTES AND INJUNCTIVE RELIEF, ALL DISPUTES SHALL BE RESOLVED BY BINDING ARBITRATION in accordance with the American Arbitration Association (AAA) Commercial Arbitration Rules.
Before pursuing formal disputes, we encourage you to contact us at support@altlaboratories.com to attempt informal resolution. Good-faith negotiation for 30 days may be required before arbitration.
YOU AGREE NOT TO BRING CLAIMS ON A CLASS ACTION OR COLLECTIVE BASIS. DISPUTES SHALL BE RESOLVED ON AN INDIVIDUAL BASIS ONLY.
Notwithstanding the above, either party may seek injunctive relief in court to prevent unauthorized access, IP infringement, or breach of confidentiality. You may also pursue claims in small claims court if the claim is within that court's jurisdiction.
The prevailing party in any dispute may recover reasonable attorneys' fees and costs. This provision does not apply to arbitration unless the arbitrator awards such fees.
You acknowledge that violation of our IP or confidentiality rights may cause irreparable harm for which monetary damages are inadequate. We may seek injunctive relief without posting bond.
For questions about these Terms, disputes, or legal notices, please contact:
Material Transition Inc.
Legal Department
Email: legal@altlaboratories.com
Support: support@altlaboratories.com
These Terms of Service are effective as of December 20, 2025.
If any provision of these Terms is found invalid or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, or if not possible, severed. The remaining Terms shall remain in effect.
No waiver of any provision is effective unless in writing and signed by an authorized representative of both parties. A waiver of one breach does not constitute waiver of other breaches.
These Terms, along with our Privacy Policy and any service agreements, constitute the entire agreement between you and Material Transition and supersede all prior understandings.